Service Advisories . . .

Service Advisories


The Water Department issues several types of service advisories, some for the protection of the customers and others just to keep the public informed of activities that may impact their water service.


The Water Department issues service advisories of two types, an emergency situation or a planned outage for construction or repairs. There are no water advisories.


Boil Advisories


The Water Department issues precautionary boil water advisories when a loss of pressure in the water main can potentially contaminate the water. Although these advisories can be inconvenient they are issued for your protection. If you are under a Boil Advisory, you should boil vigorously for three minutes any water used for drinking, cooking, brushing teeth, making ice, or other consumption. You do not need to boil water for bathing, washing dishes, laundry, or other external uses.


Boil Advisory is in effect until further notice for any customer east of the Muskingum River that is experiencing low water pressure or no water service. This boil is lifted as of 2/1/19 at 11:30 a.m.


Service Outages


Service outages are normally the result of an unexpected water line break or a natural disaster that causes a power outage. Many of the unexpected line breaks are the result of construction activity near the water line. Remember state law requires any one to call the utility protection service before digging so that all utilities in the area can be located. This is primary for your safety, but it also reduces the service interruptions for your neighbors. There are other occasions when the outage could be part of scheduled system maintenance. The Water Department is proud of our good record of keeping the water flowing. Please call the business office whenever you see a leak.



Hydrant Flushing


The Water Department normally flushes the system mains in spring and summer by running water out the fire hydrants. This process accomplishes two things. First, opening a hydrant increases the velocity of the water moving through the water lines and causes any sediment that may have settled in the line to be moved out through the hydrant. One of the side effects is that if a customer happens to draw water while the cloudy water is moving past their service connection some of the cloudy water will be drawn into the service line. To reduce the chance of getting cloudy water, a customer should avoid using water while the crew is flushing in the neighborhood, especially do not wash laundry. After the crew has finished flushing in the neighborhood, the customer should open a faucet and let the water runs for a few minutes to ensure there is no cloudy water in the service line. Second, the flushing activities are also an opportunity to exercise each fire hydrant and check for needed maintenance so the hydrants will be ready to use in an emergency.